All ticket sales are final; there are no refunds or exchanges. The reason for this is that performers are often paid in part or in whole based on the number of tickets sold, so once the sale is made we are essentially holding someone else's money. As is industry standard, contracts between the Avalon & performers preclude refund or exchanges. In the event that you are unable to attend a show, please find a friend to sell or give the tickets to - everyone needs a spontaneous night out sometimes. All they need is your last name and confirmation order and we will take care of it. If the show is sold out, you may call the box office and we may be able to connect you with someone who wants your tickets. If you have an extra ticket or two the night of the show, drop the ticket off at the box office. We often tell people to come by and see if any become available.
Additionally, when severe weather forces to be cancelled or rescheduled, we will make that announcement on the day of the performance, by posting on our website and through our social media outlets. If a show is cancelled, all tickets will be refunded. If a show is rescheduled for a later date, your tickets will remain the same. If you cannot make the rescheduled date, we will offer a period of time during which you can refund your tickets. To refund your tickets, please call the Box Office (410-822-7299) during Box Office hours and have your order number ready. Your order number can be found atop the confirmation emailed to your after your initial purchase.